Summary
Water firm Severn Trent last night vowed to have more staff on hand this winter following a surge in complaints last year after the Arctic snap led to burst pipes.
Severn Trent, which supplies eight million customers across the heart of England, including most of Gloucestershire, pledged to improve customer service levels after complaints rose 16 per cent in 2010/2011.See the full content of this document
Extract
Mixed Results for Water Utility Giants
The company said its increased spend on preventing leaks had offset average price hikes of 4.7 per cent and tri...
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