Broker Told to Refund Customers

Summary


High street insurance broker Swinton has been fined Pounds 770,000 and ordered to offer refunds to 350,000 customers after the City watchdog found "serious failings" in its sales of payment protection insurance (PPI).

The Financial Services Authority (FSA) took the action over Swinton's sales of "single premium" PPI, where the entire policy cost is paid up front and often added to the price of the cover.

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Broker Told to Refund Customers

The watchdog found that b...

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